At DaqiToken, we want you to be completely satisfied with your purchase. Because most of our products are digital and delivered instantly, this policy explains how refunds work for the different types of products we sell: travel eSIM data plans, VPN subscriptions, and AI API token packages.
Overview
Our refund policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we may not be able to offer you a full refund, except where required by applicable consumer law.
Digital products and services
Because our products are delivered electronically and can be consumed immediately, the following rules apply to each product type:
Travel eSIM data plans
- A full refund is available for an eSIM plan that has not been activated or installed on any device.
- Once an eSIM has been installed or activated, or once any data has been used, the plan is considered consumed and is non-refundable, except where required by law.
- If your eSIM fails to activate due to a technical fault on our side or the network’s side and we cannot resolve it, we will issue a full refund or a replacement plan.
VPN subscriptions
- If you are not satisfied with your VPN subscription within the first 30 days, you may request a full refund as long as your subscription is not expired.
- Used subscriptions that have been active beyond the 30-day window are non-refundable, but you may cancel your auto-renewal at any time to prevent future charges.
AI API token packages
- Unused tokens may be refunded in full if requested within 30 days of purchase.
- Tokens that have been partially or fully consumed are non-refundable.
- In the event of a service outage affecting our gateway that prevents token usage for more than 24 consecutive hours, we will offer a proportional credit to affected users.
Non-refundable items
The following are not eligible for a refund:
- Gift cards and promotional credits;
- Downloadable software that has already been delivered and used;
- eSIM plans that have been installed or activated, or where data usage has started;
- Consumed API tokens;
- Any product purchased through unauthorized or fraudulent channels.
How to request a refund
To request a refund, contact our support team within the applicable window and include:
- Your order number or invoice ID;
- The email address used at checkout;
- A short description of the issue;
- The product type (eSIM, VPN, or tokens) and purchase date.
Please contact us at support@daqitoken.com. We will review your request and respond within 5 business days.
How refunds are issued
Once your refund is approved, we will issue it to the original payment method within 5-10 business days, depending on your bank or payment provider. You will receive a confirmation email once the refund has been processed. If you do not see the refund in your account after 10 business days, please contact us.
Late or missing refunds
If you have been approved for a refund and it has not yet appeared:
- Check your bank account and payment method again;
- Contact your credit card company or bank, as it may take some time before your refund is posted;
- If you have done all of this and still have not received your refund, please contact us at support@daqitoken.com.
Need help?
If you have questions about this policy or your order, contact our support team at support@daqitoken.com and we will be happy to help.